Job Details

The University of Miami/UHealth Department of UHealth Connect seeks a full-time Manager, Contact Center to lead a remote operations team responsible for providing timely access to healthcare services and patient registration.

Find out more about this role by reading the information below, then apply to be considered.

This role oversees supervisors and up to 50 agents per shift, guiding performance, scheduling, and process improvements across specialty areas. xmvmafu

You will analyze service metrics, produce quarterly reports, collaborate with Quality Management and Workforce Management, and

Remote working/work at home options are available for this role.