Job Details

Deputy Assistant Commissioner Of Operations

The individual serves as the Deputy Assistant Commissioner (DAC) of Operations, Federal Acquisition Service (FAS), Office of Centralized Acquisition Service (OCAS) located in the General Services Administration (GSA).

The Deputy Assistant Commissioner of Operations (DAC) is the primary advisor and chief operations officer to the Assistant Commissioner of OCAS, which is responsible for planning, managing, and directing the operational service centers consisting of systems, finance, service delivery and quality assurance. The executive provides strategic direction and operational oversight for these service centers.

Additionally, the Deputy Assistant Commissioner:

• Serves the portfolio by directing all facets of operational mission within the areas consisting of business operations, finance, service delivery, systems, quality assurance and the success of the Office of Centralized Acquisition Services. Including leading, coordinating, communicating, integrating and is accountable for the overall business operational success of the program, ensuring alignment with critical agency priorities.
• Oversees and manages and aligns key functions of Quality Assurance, Systems, Service Delivery and Business Operations Service Centers to include the day-to-day operations of OCAS Operations Service Center directors and staff.
• Provides overall recommendations for the management of human, financial, material resources in support of OCAS goals and objectives. Serves as principal advocate for OCAS Operations. Prepares annual business plans outlining program objectives, strategies, goals, and resource requirements.
• Provides executive-level direction for all financial and performance analytics activities. This involves overseeing budget formulation, rate development, business model execution, and financial performance monitoring, while managing funding commitments and business volume forecasts. The executive leads enterprise-level performance analysis, business forecasting, and strategic case development to support informed decision-making across the portfolio. This responsibility includes establishing analytic governance practices to ensure accuracy, credibility, and consistency across intelligence outputs and coordinating the portfolio's input into agency-wide audits, accountable actions, internal controls, and related risk mitigation processes.
• Oversees portfolio strategy, planning, and external engagement. The individual provides strategic business guidance for mid- and long-range planning and ensures alignment of strategies with organizational goals. This role involves developing and applying portfolio management methods, managing standardization and efficiencies related to program and project management, and providing proactive decision support to portfolio executives.
• Leads enterprise-wide operational assessments to proactively identify systemic risks, shortfalls in productivity, and opportunities for process innovation, subsequently driving the implementation of integrated solutions to enhance organizational agility and performance.
• Cultivate and sustain strategic partnerships with key internal and external stakeholders across the agency to advance operational objectives. Leads inter-agency workgroups and collaborative initiatives, ensuring that OCAS operational strategies are effectively communicated and aligned with broader GSA and FAS mission requirements to drive organizational synergy.