Job Details

Client Success Manager | Remote | PKR Salary

The Company is a UAE based Digital Marketing Agency.

About the Role

We are looking for an exceptional, highly autonomous Client Relationship Manager to take complete ownership of our premium portfolio of UK-based clients. This is a fully remote position, allowing you the flexibility to work from anywhere while delivering world-class service. This is not a traditional account management role. We are seeking a powerhouse professional with top-tier western agency experience who thrives in an independent, fast-paced virtual environment. You must possess flawless English communication skills, a deep understanding of UK business culture, and a proven track rate of driving client retention and satisfaction. To ensure we bring on the absolute best, candidates will be required to pass a rigorous, highly specialized assessment that measures real-world client handling, problem-solving, and strategic communication.

Key Responsibilities

• UK Client Ownership: Serve as the primary, direct point of contact for our premium UK client base, managing expectations, retaining accounts, and building deep-seated trust remotely.
• Autonomous Management: Work completely independently from your remote workspace to oversee client deliverables, coordinate internally, and resolve complex roadblocks without needing hand-holding.
• Strategic Communication: Translate technical or operational updates into clear, polished, and professional business language for overseas stakeholders.
• Account Growth & Health: Proactively monitor client health, anticipate their business needs, and identify opportunities to add further value to their operations.
• Performance Excellence: Maintain the exceptionally high bar of service, communication, and responsiveness that our clients expect, utilizing modern remote collaboration tools.

Required Qualification & Experience

• Experience: 3 year and Proven track record working directly with Western (specifically UK, US, or European) agencies.
• English Fluency: Exceptional verbal and written English skills. Your communication must be flawless, culturally nuanced, and professional.
• Remote Setup & Autonomy: A self-starter attitude with a reliable home office setup (high-speed internet and power backup). You must have the ability to manage your own schedule, prioritize tasks, and execute flawlessly under minimal supervision.
• Problem-Solving: Strong critical-thinking skills and the ability to think on your feet when dealing with high-stakes client situations.

What We Offer

• Compensation: Highly competitive salary
• Work Flexibility: 100% remote work—giving you full control over your work environment.
• Growth: Direct exposure to high-value international clients and a key seat in a rapidly growing agency environment.
• Culture: A collaborative, flexible, and empowering work environment designed for high-performing remote professionals.

Selection Process Note: Our selection process includes a rigorous, specialized practical assessment designed to evaluate your client management instincts, English proficiency, and strategic thinking. Only candidates who demonstrate elite-level capabilities on this assessment will be advanced to the final rounds.

Work Type: Remote Full Time Location: Pakistan Working Days: Monday to Friday,10:30 am to 7:30 pm Experience Required: minimum 3 years