Job Details

Account Supervisor

Birmingham, Alabama, United States

About the Job

Account Supervisor (Client Leadership and Operations Focus)

About the Role

DEPLOY has been retained to help find an Account Supervisor who brings clarity, organization, and steady leadership to fast-moving client work.

DEPLOY's client's approach is grounded in behavioral science. They help brands drive measurable change by understanding how people actually make decisions. This role plays a key part in translating that thinking into well-executed, on-time, on-budget work.

You will serve as the operational anchor on your accounts, helping work move forward smoothly, keeping teams aligned, and ensuring clients feel confident in how we operate.

If you take pride in making smart work run well and delivering both strong strategy and disciplined execution, this role is for you.

What You'll Do:

• Client and Account Leadership
• Lead day-to-day client communication and meetings
• Translate strategic and behavioral insights into clear scopes, timelines, and deliverables
• Ensure behavioral thinking is reflected in execution
• Keep clients informed and aligned
• Anticipate issues and resolve them early
• Support new business efforts as needed, including participating in pitches and helping operationalize newly won accounts
• Operational and Project Management Discipline
• Build and maintain clear timelines and status documentation
• Drive accountability across strategy, behavioral psychology, creative, and media teams to ensure aligned and disciplined execution
• Ensure deadlines are met, and next steps are defined
• Identify workflow gaps and recommend practical improvements
• New client work is onboarded smoothly with clear scope, timelines, and financial discipline
• Financial Awareness:
• Monitor burn reports and track budget pacing
• Flag scope creep and support margin discipline
• Provide leadership with visibility into overall account health
• Team Contribution
• Mentor and support junior team members
• Operate independently while keeping leadership informed
• Help establish and reinforce strong account management practices

What We're Looking For:

• 5 to 8+ years of client service experience in an agency environment
• Strong project management instincts and attention to detail
• Ability to connect strategic thinking to execution
• Highly organized with consistent follow-through
• Comfortable tracking budgets and identifying financial risks
• Calm under pressure and solution-oriented
• Able to operate in a scrappy, evolving environment with minimal oversight
• Collaborative, low-ego, and steady presence
• Bonus: Experience improving internal workflows or processes

Work Style:

• Remote, with preference for Central or Eastern time zones
• In-office presence (about once per quarter)
• Travel for client engagements, as needed

What Success Looks Like:

• Strategic thinking is clearly translated into execution
• Timelines are consistently met
• Clients feel informed and confident
• Workflows are organized and predictable
• Budget pacing is visible and proactively managed
• Leadership can focus on strategic growth rather than daily follow-ups