Job Details

Erie Family Health Center is looking for an energetic, friendly, compassionate, team-oriented, responsible, innovative, individual to join our Patient Access Center! The Patient Access Team Leader supervises Patient Access Representatives (PAR) and is responsible for the delivery of excellent customer.

Responsibilities

• Responsible for the delivery of excellent customer service by enduring customer service standards are consistently met
• Monitors direct reports KPIs to ensure they are meeting the daily, weekly, monthly metric requirements
• Coach and develop PARs on daily basis and complete monthly performance reviews
• Attends meetings, as needed, with other department and sites to review and discuss new processes or trainings
• Able to work evenings (up to 7 pm) and weekends (9 am to 2 pm) as needed
• Answers telephone inquiries, schedules appointments, verifies insurance eligibility, and updates patient information in CPS

Requirements

• Minimum High School Diploma or equivalent required
• 1 + years experience as a Patient Access Representative/Specialist or equivalent experience
• Ability to work in a fast pace environment
• Great attendance and overall reliability
• Excellent understanding of AIDET and service excellence

Hybrid Work from Home Opportunity!After successful completion of your introductory period of 4-6 months, training and meeting applicable metrics; the opportunity to work from home 2 -3 times a week may be available.

Only Chicagoland area candidates will be considered