Job Details

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Job Title: Remote Sales & Client Retention Specialist (100% Work From Home)

Location: Remote from Latin America

Position Type: Full-time

Salary: $1,500 USD/month + up to $200/month for successfully achieving overall revenue goals for the business
Schedule: Tuesday-Saturday 8:00am - 5:00pm MST

Job Overview

Our client is a premium mobile pet grooming service servicing the Central Denver, CO area and they are looking to add an energetic, results-oriented individual to their sales & customer service team! The role supports the customers, groomers in the field, scheduling efficient routes and groom durations to optimize a groomer's workday and deliver a high customer satisfaction level.

Responsibilities:

• Proactive Client Engagement: Call and text clients to schedule their next grooming appointment and establish recurring schedules, ensuring a seamless customer experience.
• Client Education: Explain the benefits of mobile grooming to potential customers, helping them make informed decisions for their pets' care.
• Optimize Revenue: Efficiently organize schedules to increase appointments within each groomer's route.
• Communication Management: Answer incoming calls, respond to voicemails, texts, and email inquiries with professionalism, empathy, and efficiency.
• Complaint Resolution: Handle customer complaints within the scope of your authority, ensuring swift and satisfactory resolution.
• Appointment Management: Accurately capture customer details to schedule appointments, reschedule as needed, and collaborate with groomers to maintain optimized schedules.
• Daily Coordination: Brief groomers on their daily schedules, highlighting special requests or unusual circumstances.
• Real-Time Support: Respond to groomers' inquiries during appointments to address customer or pet concerns, prioritizing effectively while multitasking.
• Payment Processing: Collect credit card payments over the phone, especially in situations where groomers have limited connectivity.
• Schedule Review: Verify completed appointments, ensure accurate charges and payments, and analyze reports to improve client retention.
• Team Collaboration: Keep management and team members informed of any challenges, updates, or actions taken.

Qualifications, Skills, and Key Competencies:

• Customer Service and/or Sales Experience: 2+ years of experience in customer-facing roles, with proven success in managing inquiries and resolving issues.
• Communication Skills: Exceptional verbal and written communication skills in English and Spanish. Ability to educate and guide customers with clarity and professionalism.
• Organization & Multitasking: Highly organized, with the ability to manage multiple calls, tasks, and priorities simultaneously.
• Problem-Solving Attitude: Quick thinker who can handle unexpected situations calmly and efficiently.
• Tech-Savvy: Proficient in Google Docs, Sheets, or Microsoft Word and Excel.
• Positive & Team-Oriented: Bring a "can-do" attitude, collaborate effectively, and contribute to a supportive work environment.
• Pet Enthusiast: A genuine love for dogs and an understanding of their care needs is a bonus!

Benefits:

• Embrace the remote life! Work from the comfort of your home or favorite quiet coffee shop.
• Excellent pay with monthly bonus opportunities
• Work-life balance
• International experience
• Learning & Development
• Business scheduled US major holidays off
• An awesome team to work with!

Application Disclaimer: Please Read Before Proceeding

To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed in the job description.

Voice/Video Recording is REQUIRED
Your application CANNOT be considered without a voice or video recording. It must be at least 30 seconds long and in English. Submissions in any other language or missing a recording will be automatically disqualified.

Mandatory Knockout Questions
Each application includes knockout questions designed to verify minimum qualifications required by the client. If you answer "NO" to any of these, you will be immediately disqualified from the hiring process for not having the experience requested for the role. Please note that the citizenship question is also a knockout if you answer "YES" as we are only able to hire Latin American talent based in Latin America.

Apply Wisely
To maintain fairness, please apply to no more than three jobs and only if you fully meet the listed qualifications. Applying to roles you don't qualify for will not improve your chances and may affect future applications.

Check Your SPAM Folder
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We appreciate your interest and look forward to reviewing your application!