Job Details

[Customer Service / Remote] - Anywhere in U.S. / Up to $60K per year / Medical, dental & vision / 401k / PTO - As a Customer Support Associate at Equip, you will: Provide prompt, courteous, and efficient support to internal or external users experiencing product issues or seeking assistance with our software; Investigate and troubleshoot software and platform-related problems reported by users via various channels (phone, email, chat, etc); Escalate unresolved issues to senior team members or other internal teams as appropriate, ensuring follow-up until issues are resolved; Consistently document issues and resolutions within the product support ticketing system...Hiring Immediately >>