Job Details

[Customer Service / Remote] - Anywhere in U.S. / Up to $69K per year / Free healthcare / 401k match / PTO - As a Customer Support Specialist at Snappy, you will: Manage a high volume of chat and email support inquiries with empathy, clarity, and speed; Host live Zoom and phone sessions for platform walkthroughs, setup assistance, troubleshooting, and high-stakes seasonal events; Guide clients through dashboard navigation, campaign setup, and complex feature usage; Facilitate account updates including plan changes, configurations, and upgrade guidance; Identify, log, and track technical issues while advocating for timely resolution; Contribute to internal documentation and the external knowledge base to improve self-service...Hiring Immediately >>