Job Details

Job Title: Customer Service
Job Location: Remote
Job Duration: Temp to perm
Shift: Monday - Friday, 10:30am - 7:00pm EST
Payrate: $17.75/ hr. on w2

Job description:

• As a Customer Service Representative, you will support callers by answering inbound inquiries, providing accurate information, and assisting individuals with their requests in alignment with program standards and policies.
• You will handle calls from the general public, prospective enrollees, and individuals assisting others, ensuring excellent customer service in a compliance-driven environment.
• You will work remotely but must have a quiet, private workspace and reliable high-speed internet to support contact center operations.

• Assist with maintaining and reviewing case files, filing electronically, and making inbound and outbound calls with customers.
• Sort, screen, and distribute incoming and outgoing mail.
• Escalate non-routine customer issues to tier 2 Admins.
• Working in a team environment, communicate and coordinate with colleagues, as necessary.
• Additional duties as assigned by leadership.

• High School Diploma or equivalent.
• 1-2 years of experience.