Job Details

Overview

Veterinary Call Center Operator- Remote Call Center Operator position at Red Bank Veterinary Hospital (RBVH). RBVH proudly opened its new, state-of-the-art facility in May 2024 with 100,000+ square feet, 52 exam rooms, 12 surgical suites, a dedicated emergency department, and expanded training spaces. The hospital features feline-only waiting areas, a rehab unit, comfort rooms, and a zen garden to support exceptional care for pets and their families.

We are seeking a compassionate and reliable Call Center Operator to join our team. If you thrive in a fast-paced environment where no two calls are the same and all animals are welcome, wed love to hear from you.

Position Overview: The Call Center Operator provides high quality customer service that meets or exceeds the expectations of our clients. Supports the doctors and support staff. Looks for ways to continually improve the delivery of services to our clients to ensure that clients are treated with respect and compassion.

Location

Remote: Red Bank, NJ

This role is open to candidates who reside in New Jersey ONLY at this time.

Compensation

Up to $19/hr based on experience.

Anticipated Schedule

• Full Time
• • Monday Friday
  • 8:30am 4:30pm

Key Responsibilities

• Answer multiple line phone system
• Transfer calls quickly and accurately
• Assist in emergency situations by expediting calls to triage staff members
• Knowledge of extension numbers to reach employees throughout the network
• Utilize voice mail and paging system
• Assist clients with direction to network hospitals
• Troubleshoot problem calls
• Understand the appointment scheduler program for exams and procedures
• Answer general veterinary information questions regarding the hospitals
• Inform and assist clients on navigating and using our website

Qualifications

Minimum Requirements:

• High school diploma or equivalent.
• At least ONE YEAR of successful Call Center or Medical facility experience preferred
• At least ONE YEAR of successful Hospitality Industry experience preferred
• Excellent communication skills.
• Experience with a call volume of 80+ calls per day preferred
• Ability to multi-task.
• Must be computer literate; basic computer skills with ability to navigate new software.
• Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!

Benefits

Were committed to supporting our teams well-being and professional growth with a comprehensive benefits package that includes:

• Health, Dental, and Vision Insurance to keep you and your family covered.
• 401(k) with Matching to help you plan for your future.
• Employee Assistance Program (EAP) for additional personal and professional support.
• Uniform Allowance to ensure youre always prepared.
• Generous paid time off, including Sick Days, Vacation Days, and Bereavement Leave.
• Referral Program to reward you for helping us grow our team.

Why Join RBVH?

• Work alongside a dedicated team of veterinary professionals committed to delivering exceptional patient care.
• Thrive in a fast-paced, collaborative environment where your skills make a direct impact on patients and their families.
• Be part of meaningful moments in the lives of pets and their owners, providing compassionate support and care.
• Expand your knowledge through ongoing training, mentorship, and a culture that values continuous learning and professional growth.
• Receive a competitive compensation and benefits package that recognizes your expertise and commitment.

Discover more about our clinic and the incredible work we do by visiting our website at