Job Details

Employer Industry: Insurance Services

Why Consider this Job Opportunity:

• Starting pay of $17/hr with opportunities for performance-based increases
• Remote work flexibility, allowing you to work from anywhere
• Recognized as a Great Place to Work and featured in Fortune's Best Workplaces in Financial Services & Insurance
• Supportive work culture that prioritizes work-life balance
• Opportunity to contribute to a meaningful mission by assisting individuals facing unexpected challenges
• Potential for career advancement within a large organization with over 33,000 colleagues

What to Expect (Job Responsibilities):

• Provide exceptional customer support on the primary temporary housing line for policyholders, adjusters, and partners
• Handle inbound calls and process hotel extensions while ensuring quality service
• Accurately enter new housing claims into the system and manage related inquiries
• Update and maintain the hotel database, ensuring accuracy and compliance
• Audit hotel folios for billing accuracy and retrieve necessary receipts

What is Required (Qualifications):

• Minimum of four (4) years of experience in claims processing or related business experience
• Bachelor's degree or equivalent from an accredited college or university preferred
• Working knowledge of billing and reconciliation systems, claim systems, and insurance products
• Excellent oral and written communication skills, including strong presentation abilities
• Proficiency in Microsoft Office products and analytical skills, particularly in MS Excel

How to Stand Out (Preferred Qualifications):

• Experience in the insurance or finance industry
• Strong organizational skills and ability to maintain confidentiality
• Proven problem-solving and resolution skills
• Ability to work effectively in a team environment
• Experience with performance competencies in a customer service context

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