Job Details

Job Title

Grease Monkey is looking for an outgoing, safe, personable and friendly customer service associate with a great work ethic to help the customer and inform them of what we are working on in their vehicle in a fast-paced environment.

Position Overview

Responsibilities:

Customer Relations

• Welcome customers immediately in a professional manner.
• Provide information about Grease Monkey services and pricing during the Welcome, Wait/Show and Departure.
• Present air filter, cabin air filter, breather, and radiator cap if applicable, for customer inspection.
• Maintain communication with waiting customers, keep them informed of waiting times, and answer questions.
• Ensure a comfortable, clean, and safe atmosphere for customers.
• Review Service Order Ticket, including the Warranty and Free Top-Off Programs on the back, thoroughly with customers at check-out, explain services performed, purpose of static sticker and reminder card.
• Remind departing customers to submit feedback about their visit.
• Thank all departing customers and remind them to return.
• Resolve customer complaints and damage claims.

Qualifications

• Skills: Business Management, Employee Relations, Customer Service, Intermediate Computing skills
• Basic literacy (ready, writing, math skills); Verbal communication skills
• Ability to learn and implement multiple software platforms.
• Ability and licensed to operate motor vehicles; Ability to properly use mechanical hand tools
• Previous experience managing a retail automotive center or equivalent related business required

Working Conditions

Environment: Frequent exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift.

Physical Activities: Position requires good, corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and lifting.

MUST be reliable and MUST love taking care of customers. Service writer is a plus but not necessary. Wage is based on previous experience. $13-17 per hour depending on experience.

Medical, Dental, Vision, Life Insurance. 401K with a company match. Vacation time Employee discounts.