Job Details

At DICK'S Sporting Goods, we are passionate about how sports can positively impact lives. As part of our team, each member plays a vital role in fostering confidence and excitement by helping athletes in their pursuit of greatness. We are dedicated to creating a workforce that is inclusive and diverse, mirroring the communities we serve.

If you're eager to make a positive difference as part of the world's leading sports team, we invite you to apply and join us today!

OVERVIEW:

The Customer Service Representative is key in delivering outstanding customer experiences by creating a welcoming and enjoyable shopping environment. This role requires a proactive approach, extensive product knowledge, and a commitment to high standards and efficiency for Front-End operations.

• Greet every individual, including teammates and customers, with enthusiasm and approach customers to understand their needs and enhance their shopping experience.
• Act as the primary customer service provider at the front end, linking customers with management as needed.
• Provide register assistance and maintain strong customer service standards by supporting cashiers with complex transactions.
• Assist management in scheduling, workflow direction, daily team assignments, and ensuring department presentation standards are upheld; monitor Front End associates to meet performance expectations.
• Adhere to merchandising and presentation standards by following established guidelines for floor sets, signage, pricing changes, and inventory management.
• Promote and facilitate training for both new and current teammates on company programs, including loyalty programs and warranty sales.
• Follow all safety, loss prevention, and standard operating procedures, while maintaining confidentiality of all company information.
• Create an inclusive environment where everyone, including teammates and customers, feels welcome and respected.
• Embrace a supportive team approach, assisting across the store as needed.
• Perform other tasks as assigned by management.

TEAMMATE TRAITS:

We value certain traits in our team members at DICK'S Sporting Goods, which drive not only our business forward but also ensure a memorable experience for both our teammates and athletes. These traits include:

• Accountability
• Customer Focus
• Collaboration
• Trustworthiness
• Effective Decision-Making
• Proactivity

QUALIFICATIONS:

• Preferred experience in retail sales, cashiering, or customer service.
• Capable of standing, bending, stooping, reaching, pushing, pulling, and lifting items weighing between 15 to 35 lbs. on occasion.
• Able to stand or walk for extended periods (up to 4 hours).
• Comfortable performing repetitive motions for short intervals (up to 2 hours continuously).