Job Details

ECS is seeking a Tier 1 Supervisor to work in our Pocatello, ID office. ECS is seeking a Tier 1 Supervisor to lead a high-performing team supporting a managed services program, providing IT Service Desk, Enterprise Watch Operations, and Network Operations Center (NOC) support to approximately 50,000 government and contractor end-users both CONUS and OCONUS. This role offers a unique opportunity to support mission-critical systems that contribute to national security efforts, including counterterrorism, cyber defense, and law enforcement operations. The ideal candidate will have a commitment to excellence and the drive to ensure superior service delivery in a fast-paced, high-stakes environment. Key Responsibilities: Supervision & Leadership:Oversee the day-to-day activities of the Tier 1 Service Desk, Watch Operations, and NOC teams, ensuring all systems and services are effectively monitored and maintained. Provide leadership, guidance, and support to a team of 80 agents and analysts,...Supervisor, Operations Manager, Network Operations, Service Desk, Monitoring, Technology, Support