Job Details

Remote Lead Security Officer

The Remote Lead Security Officer provides services for a variety of large and small business clients in remote settings where health, safety and security is our #1 priority. This position provides oversight and support for security operations in a remote setting. All duties are to be performed in accordance with NMS' mission, vision, and values.

Responsibilities

• Assigns personnel to various posts or patrols. Interprets security rules and procedures.
• Supervises operation procedures and activities for a client's security services.
• Develop and maintain a deep understanding of the business demands and have the ability to document complex business processes while tracking/managing numerous business and staffing needs.
• Reviews and submits daily activity reports and incident reports to client. Ensures accuracy and completeness of all reports.
• Prepares monthly security reports analyzing security trends and activities. Provides security recommendations to client.
• Provides post orientation and training for new officers.
• In conjunction with local management, prepares annual performance evaluations for officers assigned to the site.
• Translate business needs into functional requirements and prepare the appropriate documentation to communicate and validate those needs.
• Prepares work schedule and reviews leave requests for approval/denial.
• Continually communicates with clients to assist them as required with security matters and improve services.
• Receives and appropriately resolves irregularity reports.
• Administrates a variety of business related paperwork.
• Performs a variety of security related investigations.
• Review recorded data such as property damage, unusual occurrences, incident reports, etc. to determine appropriate courses of action.
• Confers with various agencies to gain their cooperation and coordination.
• Coordinate post orders, updates and revisions.
• On-call during off hours.
• May assume role of incident command, depending on nature of incident.
• Serves as transportation dispatcher and ensures shuttles are dispatched to the appropriate pick-up locations.
• Monitors market/caf items for loss prevention.
• Conducts cash transactions for items purchased in market and assists customers with self-check-out.
• During fall and winter months, monitors and records outside driving & walking conditions for client's property. Notifies the client when driving & walking surfaces require maintenance.
• Provides transportation services using a variety of vehicles ranging from standard passenger vehicles to large passenger buses and off-road vehicles.
• Provides emergency medical intervention including CPR, AED and patient movement.
• May also be combined with other position duties.
• Notify supervisor if safety and sanitation standards are not being met.
• Other duties that are pertinent to the department or unit's success also may be assigned.
• This position is responsible for the supervision of staff.

Qualifications

• High school diploma or GED equivalent.
• Must have at least five (5) years of full time professional security, law enforcement or military experience.
• Must have at least two (2) years of supervisory experience in a directly related field.
• A valid driver's license and an acceptable driving record for the past three (3) years to be eligible under NMS' vehicle insurance policy.
• Must be able to obtain and pay the Alaska Guard License fee of $98.25 prior to beginning work.
• Must obtain a State of Alaska Armed Guard License upon hire.
• Must have effective training skills and ability to produce specific training for each security position designated in the contract, and to produce general security training on a quarterly basis.
• Must have working knowledge of the Incident Command System (ICS).
• Must have basic computer skills to include but not limited to Microsoft office and contract specific software.
• Must have basic math skills.
• Must pass all pre-employment contract requirements which may include but are not limited to: hair follicle drug test, physical and fit for duty assessment and hearing test.
• Applicants not located near a testing facility are responsible for paying for travel to the nearest testing facility.
• Must be able to live in dormitory style settings and meet cleanliness requirements of the remote camp.
• Must be able to cooperate and work as part of a team with fellow employees, customers and clients.
• Must be able to make decisions in the moment with little to no supervision.
• Must be able to be on your feet for 12 hours per shift for the scheduled rotation.
• Contract requires employees to speak, understand, read and write English.
• Must meet and adhere to all safety guidelines and regulations set forth by the company and client.

Working Conditions and Physical Requirements

Weather: Indoor/Outdoor. Frequently exposed to arctic conditions.

Noise level: Moderate to loud.

Description of environment: This is a remote hospital environment.

Must constantly be able to stand, walk, climb, push, pull use hands and arms, stoop, kneel and crouch.

Physical requirements: Fit For Duty Test

• Lift: Lift 50 lbs. from floor to knuckle x2
• Lift: Lift 50 lbs. from floor to waist x 2
• Carry: Carry 35 lbs. with two hands for a minimum distance of 150 feet, self-paced
• Push: Push horizontally with a peak force of 60 f-lbs. with two hands
• Pull: Pull horizontally with a peak force of 60 f-lbs. with two hands
• Stoop & Twist: Perform alternate cross over toe touches x 10 each side, self-paced but continuous.
• Kneel: Kneel on one knee and stand. Return to kneel on opposite knee. Repeat alternate kneeling sequence x 3 for each knee, self-pace but continuous.
• Stand from Supine Position Test: From a supine, recumbent position, while wearing arctic gear, test recipient must be able to stand without assistance x 3, self-paced (this task must be accomplished safely without significant loss of balance or falling). Allow one re-test when there is a loss of balance considered unsafe or a fall.
• Walk: Walk on a treadmill at 3 MPH for 10 minutes with good balance,
• Stairs: Climb up and down 10 steps x 2 for a total of 20 steps, self-paced.
• Shoveling: Perform a shovel test for five (5) minutes self-paced but continuous (i.e., no breaks) using a standard snow shovel with a 3 lb. weight attached to the shovel blade. (e.g. sand bag weight securely taped to the shovel blade.)
• Stairs & Carry: Climb up and down 10 steps x 2 for a total of 20 steps while carrying 30 lbs. in one hand and using the other hand to grasp a railing for safety, self-paced. Allow a 60 second rest period after climbing up and down 10 steps while carrying.

Competencies

• Customer Service Provides outstanding customer service; manages difficult or emotional situations; responds promptly to customer needs; responds to request for service and assistance; meets commitments in a timely manner.
• Interpersonal Skills Focuses on solving conflict; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to other ideas.
• Oral Communication Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
• Written Communication Writes incident, logs and other reports clearly; able to read and interpret written information.