Job Details

German Speaking Customer Care Representative

Are you passionate about delivering a unique customer experience and have a natural drive to help people? No two days will be the same as you'll provide valuable and memorable experiences to a wide range of customers for a world-leading manufacturer of road, mountain, triathlon, urban, fitness and electric bikes.

ManpowerGroup Greece, on behalf of our client, one of the largest BPO companies, is looking for a German Speaking Customer Care Representative.

Company's HQ: Athens

Working Model: Remote or Hybrid in Greece

You will be reporting to: Operations Manager.

What you will be doing:

1. Manage inbound calls, emails, or live chats
2. Provide accurate, valid, and complete information by using the right methods/tools
3. Identify and assess customers' needs to achieve satisfaction
4. Meet personal/customer service team targets and call-handling quotas
5. Follow communication procedures, guidelines, and policies