Job Details

Overview

Why consider this job opportunity:

• Comprehensive health benefits including medical, dental, and vision plans
• Retirement benefits with a 401(k) match and an Employee Share Purchase Plan
• Opportunities for personal and professional development through study assistance and wellbeing initiatives
• Flexible work arrangements promoting a healthy work/life balance
• Annual Paid Time Off plus additional paid leave for volunteering and participating in Employee Resource Groups
• Supportive work environment focused on collaboration and innovation

Responsibilities

• Collaborate with administrators, faculty, and students to understand their needs and goals
• Develop and document tailored Customer Success plans based on stakeholder requirements
• Advocate for customers by managing and resolving issues effectively
• Conduct training sessions to enhance customer engagement with the product
• Provide high-level service and innovative solutions to meet business needs

Qualifications

What is Required (Qualifications):

• Prior experience in customer success management
• Exceptional organizational and time management skills
• Strong relational intelligence and strategic thinking abilities
• Proven ability to work collaboratively within a team
• Proficiency in Microsoft Office applications, including Excel, Outlook, PowerPoint, and Word

Preferred Qualifications

• Demonstrated experience in developing customer success strategies
• Strong problem-solving skills with a strategic mindset
• Previous experience in a role that required high levels of collaboration and relationship building

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