Job Details

City Experience Manager, San Francisco - Velocity Black (Remote)

Velocity Black, a Capital One company, harnesses the power of technology, the warmth of human experts and the convenience of the latest interfaces to help high-performance people actualize the full potential of their lives.

From access to the hottest restaurants to guaranteed upgrades at the worlds finest resorts, our concierge team is available 24/7/365 via our proprietary app to support our customers and fulfill their requests. It's concierge, reimagined for the digital age.

What unites us are the values we share: the relentless pursuit and celebration of excellence, actualizing the full potential of our lives, and impacting the world in a positive way.

Capital One provides a fast paced, dynamic environment where you can excel in your career. At Capital One, diversity, inclusion & belonging are valued at our core, sparking and enabling us to do good for our associates, customers and communities.

Responsibilities:

• You will be responsible for the delivery of our promise to our members in San Francisco - 'localizing the core DNA of Velocity Black'.
• Leveraging the global reach, resources and brand of Velocity Black with granular local expertise and up to the minute knowledge of the best San Francisco has to offer in order to develop the local member community.
• Growing the community of high performance, HNW members in San Francisco
• Managing the P&L for your city, ensuring it is utilized with the highest ROI with regard to maximizing the relevant KPIs.
• Owning the Content & Engagement strategy for your citys member cohort.
• Overseeing the conceiving of and execution of regular member events at inspired locations in your city.
• You will work closely with our Membership, CRM, and Operations teams to ensure frictionless integration of city-level and corporate-level operations.
• You will be responsible for the upholding of our Velocity culture throughout your teams - focused around high performance and exceeding customer expectations.
• Our cultural pillars of Adaptability, Initiative, Yes First, Resilience and Ownership should be conspicuous in everything your team does.
• You will need to be extremely organized, and able to move seamlessly from assisting a team member with a challenging customer situation, to assessing priorities and progress from strategic altitude.

Basic Qualifications:

• High School Diploma, GED, or Equivalent Certification
• At least 5 years experience in the hospitality industry in San Francisco, CA

Preferred Qualifications:

• Strong relationship building skills, customer focus and ability to collaborate
• Strong interest and knowledge of the hospitality market and industry
• Ability to work quickly and efficiently under pressure

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.