Job Details

Overview

PRIMARY PURPOSE: To provide support to colleagues by answering questions, providing explanations, resolving issues and responding to inquiries related to colleague data, programs, policies, practices and procedures.

Responsibilities

• Serves as a first-level resource for colleague interactions with CR responding to inquiries in a professional, urgent and confidential manner. Performs and provides guidance on administrative tasks including, but not limited to, compliance document distribution and collection, verifications of employment and good standing, unemployment claims and review/approval of one-time payments.
• Monitors, troubleshoots and offers instruction for colleague self-service for initiating transactions in the HRIS system.
• Maintains colleague data in compliance with federal and state standards. Collaborates with and supports Tier 2 and other Centers of Excellence (COE's) on general CR programs, initiatives and projects as needed.

Additional Functions and Responsibilities

• Performs other duties as assigned. Supports the organization's quality program(s).

Note: Looking for temps with background check experience with preferred experience with Sterling and/or Workday. (The role will primarily be performing background checks).

Requirements

Remote, on-going assignment, potential to convert.
Shift 8a-5p CST

Education & Licensing

• High school diploma or GED required. Bachelor's degree from an accredited college or university preferred.

Experience

• One (1) year of related experience or equivalent combination of education and experience required.
• Experience in HRIS and/or case management tools preferred.

Skills & Knowledge

• High integrity, sound judgment, and discretion regarding the handling of confidential information
• Ability to grasp information quickly and probe effectively when required
• Self-driven with a sense of ownership of work product and accountability
• Excellent oral and written communication skills
• PC literate, including Microsoft Office products
• Strong organizational skills
• Excellent interpersonal skills
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies
• Knowledge of CR concepts and terminology preferred

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.