Job Details

CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi?trillion?dollar insurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, were making life just work by empowering more than 35,000 businesses with industry?leading technology to get drivers back on the road and to health quickly and seamlessly. Were pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most.

The Role

We are seeking full?time Remote Inbound Customer Service Representatives. This role assists medical providers, patients, and billing services by answering inbound calls and providing clear, helpful information about services and claims. All required equipment is provided. This role is benefits eligible beginning on day?1 (medical, dental, vision, retirement with employer matching, internet stipend, and more) with a starting wage of $19.00 per hour, with the ability to earn more.

Key Responsibilities

• Respond to incoming claim calls and log data into our proprietary medical bill review system
• Regularly operate across multiple systems and applications to support daily responsibilities and ensure seamless task execution
• Provide explanation of benefits, services and claims/reimbursement procedures
• Interface with providers, patients, billing services and insurance adjusters in a professional manner
• Maintain a quiet and professional work environment free of distractions
• Experience working in a metrics?driven environment
• Adhere to a consistent work schedule: Monday??Friday, 8:30?AM??5:00?PM CT, with one late shift per week extending to 7:00?PM CT. Flexibility is essential.
• Maintain a reliable remote setup with broadband or fiber internet from a reputable provider, offering at least 25?Mbps download and 15?Mbps upload speeds.

Requirements

• 1?2 years prior inbound call center customer service experience
• Excellent verbal and written communication skills
• Attention to detail
• High school diploma or equivalent
• Strong technical aptitude
• Proven ability to manage high?volume inbound calls while simultaneously capturing detailed and accurate notes, maintaining focus and precision under pressure
• Demonstrated proficiency in Microsoft Office applications, including Outlook, Word, Excel, and Microsoft Edge
• Ability to learn basic medical terminology
• Ability to work independently
  
• No prior medical insurance experience required; training is provided
• Reliable, distraction?free workspace; full availability, focused attention, and accurate documentation are essential

Benefits and Compensation

Drive results and get rewardedearn up to $300 in monthly incentives and additional PTOby meeting performance goals. With a clear path to advancement, you can achieve pay increases within your first year. Our performance?driven culture recognizes and rewards effort with year?round prizes and appreciation. Youll also be eligible for an annual bonus of up to 7?%.

• 401(k) match
• Paid time off
• Annual Incentive Plan Performance Bonus
• Comprehensive health insurance
• Adoption assistance
• Tuition reimbursement
• Wellness programs
• Stock purchase plan options
• Employee resource groups

If you require reasonable accommodation to complete a job application, please contact (800)?621?8070.