Job Details

Job Details

Job Location
City Center - Pocatello, ID

Position Type
Full Time

Description

Job Summary:

The Behavioral Health Receptionist receives callers at the Clinic or by telephone and determines the nature of the call and directs it to the appropriate staff member and/or obtains the callers name and schedules an appointment. The BH Receptionist will type on a computer to prepare daily work such as letters, forms, report, etc. The BH Receptionist gives out required Health West forms and instructs the patient in completing them. The BH Receptionist will assist the Clinic Manager/Administrator by performing a variety of clerical duties involving the daily operation of the clinic.

Essential Functions and Responsibilities:

1. Develop and maintain detailed procedures required for the performance of all activities associated with this position.
2. Complete and maintain an accurate schedule of all appointments and ensure the efficient patient flow in the clinic.
3. Set up and/or update medical charts for patients as well as ensuring all information is correctly filed in each chart.
4. Answer the telephone and greet patients in a professional and courteous manner and direct the inquiry as required as well as documenting calls when necessary. Help resolve conflict with unsatisfied patients regarding appointments and/or insurance claims.
5. Enter all data on computer daily from patient visit. Complete superbills with all information regarding billing, and insurance claims.
6. Process day sheet each day to be forwarded to the administrative office.
7. Make sure the office has necessary supplies such as paper, patient forms, etc.
8. Provide data for reports as required.
9. Collect fees from patients, issue receipts, make photocopies of pertinent documents.
10. Maintain accurate accounts receivable records and ensure that all monies received are properly credited and deposited to the bank daily.
11. Promotes and upholds confidentiality of all patient information/medical records as required by HIPAA
12. Share the clinic cleaning responsibilities.
13. Assume other duties as required by the Clinic Administrator
14. Ability to work independently or as part of a team.

Setting of Care: Demonstrates understanding of fire and emergency procedures; participates in fire and disaster drills; maintains emergency supplies and equipment; demonstrates understanding of safety and security procedures; applies safety and security precautions; demonstrates understanding of hazardous materials plan; demonstrates proper use of equipment and assists with disaster preparation exercises and learning.

Infection Control: Applies hand washing principles during daily work; demonstrates understanding of isolation precautions; recognizes signs and symptoms of infection and complies with the employee health program; demonstrates understanding of the process for identifying and handling infectious waste; maintains personal hygiene; complies with OSHA standards in the work place; and demonstrates understanding of cross-contamination.

Information Management: Enters or records data timely and accurately; promotes confidentiality of information; logs onto the system using own password; logs off the system when leaving the work station; reports suspected violation of security/confidentiality issues; reviews data and identifies trends.

Continuing Education: Attends in-service and education programs as determined by Health West Administration; attends continuing education required for maintenance of professional certification or licensure.

Physical Demands: The physical demands described here are representative of, but not limited to, those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit, stand, walk, use hands or fingers, reach with hands and arms, talk or hear. The employee is occasionally required to climb or balance and stoop or kneel. Specific vision abilities required by this job include close vision, distance vision and peripheral vision.

Working Conditions: BH receptionists work in a busy setting. Although receptionists have fixed working hours, they may also be requested to work for extra hours when necessary.

Knowledge and Skills Requirements: To perform the various tasks of a BH receptionist one must have a warm outgoing character, good telephone manners, excellent interpersonal skills, a talent for organization, ability to work efficiently under pressure, ability to work effectively and accurately, and a positive and professional behavior. Have expertise on computer scheduling and electronic records systems.

Minimum Requirements:

• High School diploma
• Experience in general office procedures

Qualifications

Minimum Requirements:

High School diploma

Experience in general office procedures