Job Details

About The Role

Summary

We are seeking an experienced Administrator to join our Business Application Support team. This position will be responsible for the administration, support, and maintenance of the Fraud and AML/CFT (anti-money laundering and countering the financing of terrorism) platforms. The successful candidate will work closely with cross-functional teams to ensure smooth daily operations, support system capabilities, assist with releases and vendor upgrades, and enhance platform performance. Additionally, the role will involve supporting end users, performing scheduled system maintenance, maintaining third-party applications and services integration, managing platform releases, and collaborating with the AML/CFT department and technical teams to implement system improvements. You will lead multiple initiatives simultaneously, ensuring projects are completed successfully and meet audit standards.

As a senior administrator, you will guide less experienced team members to ensure they adhere to GBCI standards. You will also maintain up-to-date technical documentation and ensure testing is completed at all levels for new systems, releases, enhancements, and break/fix solutions. In this role, you will work in cross-functional teams (AML/CFT and Fraud), providing technical and analytical support for both new and current production systems. As a representative of the IT Department, you will interact with all levels of bank groups and management. Therefore, professionalism and diplomacy are essential for building trust and ensuring the success of the position. The ideal candidate will bring strong leadership, problem-solving skills, and the ability to manage complex technical projects, ensuring our Fraud and AML/CFT platforms support the bank's strategic goals and operations.

This is a Corporate position which may be located at an available bank division location across our eight-state footprint in AZ, CO, ID, MT, NV, UT, WA, or WY. The entry rate for this position is $46.08/ per hour (calculated for Kalispell, MT).

All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background.

WA Applicants ONLY: Wenatchee, WA range $52.19 - $78.28 an hour. Spokane, WA range $51.47 - $77.20 an hour.

DUTIES AND RESPONSIBILITIES:

• Responsible for the administration, user access and support, and related maintenance of Fraud and AML/CFT platforms. Develop strategies for improved system support; solutions performance; support department in delivery of new functionality and implementation. Monitor system performance and address system outages and communicate those outages to the Service Desk and to the Banks on short notice with minimal supervision
• Responsible for coordinating and participating in new platform software products and releases that impact the organizations business services and operations. This includes active participation and coordination with the technical counterparts, Quality Assurance, and functional teams to ensure seamless updates, releases, and new feature implementations. Develop thorough and positive communication, both specific and broad, for system changes being implemented in production
• Responsible for maintaining effective and efficient information technology systems and applications, including system integrations. Establishing protocols and developing procedures for assigned applications to optimize the organizations ability to provide services to the banks and the bank customers. Collaborate with IT staff in translating business requirements into functional and technical requirements. Provide guidance or work direction to lower-level analysts and/or vendors. Take a lead role in assigned log review, applications documentation, and providing training to Level II Support and other team members, as needed.
• Responsible for upholding all Standard Operating Procedures, Change Management Process, Release Management, and Service Level Agreements as outlined in IT policy. Responsible for assuring accurate, thorough testing is completed by appropriate users at all levels of the organization. Responsible for working with change management to submit changes for fixes and updates. Manage the priorities for system related work (defects and enhancements) and present recommendations to management and/or application team. Support production problems and trouble tickets, including troubleshooting with external vendors.
• Responsible for creating, maintaining, and providing all necessary documentation on IT operational and security audit controls for assigned systems, including the heavily scrutinized SOX controls for AML/CFT and Fraud systems.
• Responsible for analyzing and occasionally collecting the business and functional requirements for established applications from varying levels of the organization and then transferring that knowledge into technical solutions focusing on positive impact to the organization and overall customer experience with the banks. Develop reports and dashboards as needed. Coordinate with groups of business users who will test, validate, and evaluate new applications and functions to determine issues in services and software provided.
• Responsible for providing judgment, advice, recommendations, and best practices on systems to help senior management make informed decisions that impact peers and employees at all levels of the organization.
• Support functional business units (AML/CFT and Fraud) in gathering documents and responding to requests from internal auditors, examiners, and other system validators in a timely and accurate manner. Support the remediation of any documented issues involving AML/CFT and Fraud systems
• Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date

QUALIFICATIONS:

Education

Required/Preferred

Education Level

Description

Required

Bachelors Degree

Information Systems, Information Technology, Computer Science, or related field.

Experience

Required/Preferred

Experience Level

Description

Required

7 years

Hands-on application management experience, preferably in the field of business process management, workflow automation or comparable software systems.

Required

7 years

Lead administration on application designated as a specialty application such as BAM+, Verafin or other Fraud and/or AML/CFT applications.

Required

7 years

End user support, and other industry-standard techniques and practices. Microsoft Windows operating system experience and Office applications. Providing both on and after hours software support by completing small scale and system-wide software upgrades and installations.

Preferred

Knowledge Of

Knowledge of AML/CFT compliance regulations at a financial institution, money laundering typologies, and fraud red flags and prevention strategies

Preferred

Knowledge Of

Agile, ITIL, Scrum, SDLC and/or Waterfall methodologies and use of management tools such as Jira, Azure Dev Ops, Trello or others. ITIL service delivery and management, change management, release management frameworks. Use of modeling tools, such as Visio or Lucid Chart, Citrix Client.

Preferred

Knowledge Of

Banking industry or experience operating in a highly regulated environment.

General Bank products and services, particularly those offered in a community banking environment, including understanding of bank operations and the flow of funds through a financial institution.

Would an equivalent combination of relevant education and work experience be considered?: Yes

Required Skills and Abilities

• Employee must be trustworthy and possess a significant level of credibility, discretion, and diplomacy.
• Employee must be capable of interacting calmly and professionally with a variety of people from diverse backgrounds at various levels within and outside of the organization.
• In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature.
• Communications may involve motivating, influencing, educating and/or advising others on matters of significance.
• Ability to present ideas in user-friendly language.
• Employee must be a team player with a passion for customer service and a proven ability to build rapport and work effectively with employees at all levels of the organization.
• Ability to serve as a backup for other staff members in a mutually supportive teamwork environment.
• Ability to adapt to change (e.g. shifting priorities, demands, and timelines) through time management, analytical, and problem-solving skills.
• Employee must be a self-starter with ability to take ownership and accountability of all roles and responsibilities with minimal supervision.
• Employee must be capable of regular, reliable, and timely attendance.

WORK ENVIRONMENT:

Environment: Indoors, a climate-controlled shared work area.

Noise Level: Moderate noise; not extreme or excessive; within reasonable limits.

Lifting: Medium work: Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Vision: Close visual acuityto prepare and analyze data and figures, view a computer terminal and read the computer screen, printed matierials and handwritten materials.

PHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms.

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of climbing / descending stairs in an emergency situation.

COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit-Sharing plans, short and long-term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at .0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain Full-Time employees. PTO accruals are dependent on position, status (Full time or Part time), and years of experience in accordance with our PTO policy. Most Full-Time employees are also offered 6 paid holidays and Part Time employees are offered pro-rated paid holidays. In addition, employees in Utah and Nevada may be eligible for pay for certain state recognized holidays. Visit our website for more details. Check it out!

We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

No Recruiters or unsolicited agency referrals please.

COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit-Sharing plans, short and long-term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at .0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain Full-Time employees. PTO accruals are dependent on position, status (Full time or Part time), and years of experience in accordance with our PTO policy. Most Full-Time employees are also offered 6 paid holidays and Part Time employees are offered pro-rated paid holidays. In addition, employees in Utah and Nevada may be eligible for pay for certain state recognized holidays. Visit our website for more details. Check it out!

We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

No Recruiters or unsolicited agency referrals please.

QUALIFICATIONS:

Education

Required/Preferred

Education Level

Description

Required

Bachelors Degree

Information Systems, Information Technology, Computer Science, or related field.

Experience

Required/Preferred

Experience Level

Description

Required

7 years

Hands-on application management experience, preferably in the field of business process management, workflow automation or comparable software systems.

Required

7 years

Lead administration on application designated as a specialty application such as BAM+, Verafin or other Fraud and/or AML/CFT applications.

Required

7 years

End user support, and other industry-standard techniques and practices. Microsoft Windows operating system experience and Office applications. Providing both on and after hours software support by completing small scale and system-wide software upgrades and installations.

Preferred

Knowledge Of

Knowledge of AML/CFT compliance regulations at a financial institution, money laundering typologies, and fraud red flags and prevention strategies

Preferred

Knowledge Of

Agile, ITIL, Scrum, SDLC and/or Waterfall methodologies and use of management tools such as Jira, Azure Dev Ops, Trello or others. ITIL service delivery and management, change management, release management frameworks. Use of modeling tools, such as Visio or Lucid Chart, Citrix Client.

Preferred

Knowledge Of

Banking industry or experience operating in a highly regulated environment.

General Bank products and services, particularly those offered in a community banking environment, including understanding of bank operations and the flow of funds through a financial institution.

Would an equivalent combination of relevant education and work experience be considered?: Yes

Required Skills and Abilities

• Employee must be trustworthy and possess a significant level of credibility, discretion, and diplomacy.
• Employee must be capable of interacting calmly and professionally with a variety of people from diverse backgrounds at various levels within and outside of the organization.
• In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature.
• Communications may involve motivating, influencing, educating and/or advising others on matters of significance.
• Ability to present ideas in user-friendly language.
• Employee must be a team player with a passion for customer service and a proven ability to build rapport and work effectively with employees at all levels of the organization.
• Ability to serve as a backup for other staff members in a mutually supportive teamwork environment.
• Ability to adapt to change (e.g. shifting priorities, demands, and timelines) through time management, analytical, and problem-solving skills.
• Employee must be a self-starter with ability to take ownership and accountability of all roles and responsibilities with minimal supervision.
• Employee must be capable of regular, reliable, and timely attendance.

WORK ENVIRONMENT:

Environment: Indoors, a climate-controlled shared work area.

Noise Level: Moderate noise; not extreme or excessive; within reasonable limits.

Lifting: Medium work: Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Vision: Close visual acuityto prepare and analyze data and figures, view a computer terminal and read the computer screen, printed matierials and handwritten materials.

PHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms.

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of climbing / descending stairs in an emergency situation.