Job Details

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Responsibilities

• Department: Marketing Operations (supports customer prospects, media, press, analyst relations, revenue-related projects)
• Function: Operational role that manages Jira tickets and ensures marketing requests are assigned and tracked properly
• Review incoming tickets (via request form), assign them to the correct team member (copywriters, PR, social media, marketing automation, etc.) using a defined assignment matrix
• Monitor ticket progress to closure, resolve pushbacks, and ensure timely completion
• Maintain Jira workflows and processes, with a focus on efficiency
• Coordinate a variety of marketing projects from basic to complex fully integrated marketing programs
• Collaborate with stakeholders to learn more about new project details, summarize essential info (objective, scope, expectations) and work with a cross-functional support team of copywriters, designers and videographers throughout the asset creation and deliverable process
• Assist in leading kickoff and status meetings for complex projects and creating tickets for work to be performed
• Create detailed schedules and set deadlines for various stages of a project or task
• Monitor and manage the brand, creative and content team's tasks to ensure deadlines are met and reset stakeholder expectations when priorities change; manage workloads, adjust assignments and deadlines; manage capacity and resource planning
• Provide progress updates on existing projects and communicate any issues
• Manage technology related to team process and project management: Jira, Raindrop and others as needed

Requirements

• Bachelor's degree in Business Administration or equivalent combination of education, training, and work experience
• Jira Administration: Minimum 1 year of hands-on Jira admin experience
• Stronger emphasis on Jira than traditional project management
• Experience assigning, managing, and tracking tickets
• Project Management Basics: Prioritization, ticket handling, and coordination across functions
• Marketing Awareness: General understanding of marketing requests (e.g., social media posts, events, videos)
• Communication: Strong verbal and written skills; ability to handle pushbacks and work across time zones
• Nice-to-have: Ability to add Jira users and manage permissions

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. This range may be modified in the future. Pay is not considered compensation until it is earned, vested and determinable and is at Kforce's sole discretion.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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Note: This job description does not include all required duties of the role and may be subject to changes. This posting may be updated periodically.