Job Details

Job Description - HUMAN RESOURCES SUPPORT LEAD (T229673)

HUMAN RESOURCES SUPPORT LEAD - ( T229673 )

Overview

Department: Human Resources

Job Code: H010124

Grade: WG.340

FLSA Status: Exempt

Reports To: Assistant Vice President

Remote/Hybrid Eligible: Not Eligible Onsite Only

Date Posted: August 30, 2025

Compensation & Salary Range: This position is assigned to Wage Grade 340 (WG.340) with a full Compensation-approved range of $47,665 $77,455 annually (midpoint $61,965).

Final offers will be made within this grade range based on the candidates qualifications, internal equity, and the departments budgeted amount for the role. Applicants whose stated salary expectations fall outside the posted grade range may not be considered.

About UAB

The University of Alabama at Birmingham (UAB) is a world-class research university and academic health system committed to understanding and improving the human experience. Our mission is to enrich society and improve health and well-being through transformational educational experiences, groundbreaking research, innovation and entrepreneurship, community engagement, and world-class patient care.

We are guided by our shared values:
We CARE

Collaborate: Work as a team for the greater good.

Act with Integrity: Be accountable and always do the right thing.

Respect All: Champion diversity and opportunities for all, with civility.

Excel: Innovate and strive for excellence in everything we do.

Position Summary

In collaboration with Human Resources (HR) functional leaders and in support of the Chief Human Resources Officer (CHRO), the Human Resources Support Lead will lead and coordinate HR functions and support activities. This role requires a commitment to providing exceptional customer service, maintaining operational efficiency, supporting university-wide projects, and supervising a small team.

Key Responsibilities

• Lead and coordinate HR functions and activities within the HR Service Center.
• Serve as the first point of contact for HR inquiries (in person, via phone, or email), resolving routine issues or directing more complex matters to appropriate teams.
• Maintain and monitor CHRO and ASKHR email accounts; track responses and follow-up needs using Freshdesk software.
• Provide detailed statistical feedback, reports, and analysis to support operations and productivity improvement.
• Assist with special HR projects such as the Annual Space Survey and other institution-wide initiatives.
• Perform other duties as assigned.

Qualifications

Education: Bachelor's degree in business administration, Human Resource Management, Organizational Leadership, Communications, or a related field such as Public Administration, Psychology, Sociology, or Industrial/Organizational Psychology. Note: Work experience may NOT substitute for the education requirement.

Experience: A minimum of five (5) years of related experience in areas such as:

• Human Resources operations or administration
• HR customer service or help desk support
• HR systems or HRIS
• Data reporting and analysis in a human resources context
• Project coordination within HR or administrative units
• Supervisory or team lead experience in a professional setting

Required Skills & Abilities

• Strong customer service and communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency in Microsoft Office Suite (especially Word and Excel)
• High attention to detail, critical thinking, and analytical skills
• Ability to handle confidential and sensitive information with discretion
• Strong organizational, interpersonal, and problem-solving skills
• Ability to work collaboratively and adapt to change

Additional Information

Supervisory Responsibilities: Yes 1 to 3 direct reports

Disclaimer

This job description is not intended to be a comprehensive list of all duties and responsibilities. UAB reserves the right to assign additional tasks as necessary. This document does not constitute an employment contract and does not alter UABs employment-at-will relationship.

Primary Location: University

Job Category: Human Resources

Organization: 114940000 HR Service Center

Employee Status: Regular

Shift: Day/1st Shift

Work Arrangement: Onsite

Equal Opportunity Statement: UAB is an Equal Employment/Equal Educational Opportunity Institution dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, sex (including pregnancy), genetic information, age, disability, and veterans status. As required by Title IX, UAB prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to UABs Assistant Vice President and Senior Title IX Coordinator. The Title IX notice of nondiscrimination is located at uab.edu/titleix.