Job Details

Join Our Team as a Front Desk Agent at Shoshone-Bannock Casino Hotel!

Are you ready to be the welcoming face of our hotel? We're looking for friendly, detail-oriented individuals to join our team as Front Desk Agents. If you enjoy helping people and thrive in a fast-paced environment, this is the perfect opportunity for you!

What You'll Do:

• Greet Guests: Receive incoming guests and provide exceptional customer service.
• Handle Reservations: Respond to telephone inquiries and incoming reservations while promoting hotel services.
• Maximize Revenue: Ensure maximum room revenues through effective communication and upselling.
• Maintain Confidentiality: Protect proprietary and guest information; safeguard company assets and guest privacy.
• Communicate Professionally: Speak clearly and professionally; answer phones using proper etiquette.
• Share Knowledge: Be familiar with hotel amenities, room rates, promotions, restaurants, and local venues.
• Manage Cash: Handle assigned safety deposit box, perform daily cash deposits, and comply with variance policy.
• Complete Checklists: Follow the Daily Checklist with accountability and accuracy.
• Process Transactions: Accurately count cash and complete shift reports.
• Support the Team: Perform other reasonable job duties as requested by supervisors.
• Flexible Scheduling: Be available for venue/event-driven schedules, including evenings, weekends, and long hours.

What We're Looking For:

• High School Diploma or GED: Required.
• Preferred Qualifications: College credits, 1-2 years of experience, Hospitality or Customer Service Certification, excellent phone etiquette, Online Travel Agent experience, and bilingual in Shoshone-Bannock or Spanish.
• Special Skills: Motivated self-starter with strong organizational skills.
• Certificates, License, and Registrations: Must submit supporting documents of education and training. Must obtain and maintain a valid Driver's License and qualify for Fleet Management coverage.

Physical Demands:

• Communication: Ability to talk and hear regularly.
• Mobility: Ability to stand for long periods (6-10 hours), walk, sit, use hands and fingers, and reach with arms.
• Lifting: Occasionally lift and/or move up to 50 lbs.
• Vision: Close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment:

• Public Environment: Work in a public setting with moderate noise levels.
• Equipment Use: Use standard office equipment such as computers, phones, photocopiers, and fax machines.

Discover Amazing Benefits at Shoshone-Bannock Casino Hotel!
At Shoshone-Bannock Casino Hotel, we believe in taking care of our team members. Check out the fantastic benefits you'll enjoy when you join our family:

Paid Leave and Holidays:

• Generous PTO and vacation days to recharge and relax.
• Ceremonial leave to celebrate important cultural events.
• Various holidays off to spend time with family and friends.

Comprehensive Benefits Package:

• Health Insurance: Medical, Dental, Vision, and Prescription coverage.
• Life & Disability: Basic Life/AD&D/Dependent Life, Short and Long-Term Disability.
• Telemedicine: Access healthcare professionals from home.
• Employee Assistance Plan (EAP): Support for personal and professional challenges.
• Supplemental Products: FSA, Hospital Indemnity, Critical Illness, Accident, Identity Theft Protection, and Whole Life with Long Term Care.
• Retirement Plans: 401K and ROTH plans.

Enrollment Information:

• Open Enrollment: Once yearly.
• Eligibility: All permanent full-time employees (30+ hours/week) after probationary period.

Ready to make a difference and enjoy these amazing benefits? Apply now and become a part of our team at Shoshone-Bannock Casino Hotel!

Please fill out the attached application and send it to Josephine Tuell at ...@shobangaming.com. If you have any questions or concerns, please reach out to Josephine at 208-###-#### ext. 3041.