Job Details

We are building a World Class Service Center in Boise, ID, and SLC, UT, and invite you to join a Team of people who are committed to a core objective of supporting life-changing service and providing professional expertise to the agencies we support and their leaders.

About the Company

Pennant Services is one of the most dynamic and progressive companies in the rapidly expanding home health, hospice, and home care industries. Affiliates of Pennant Services now operate 115 home health, hospice, senior living, and assisted living agencies across 13 Western states and we expect this growth to continue. These agencies have no corporate headquarters or traditional management hierarchy. Instead, they operate independently with support from the "Service Center," a world-class service team that provides the centralized clinical, legal, risk management, HR, training, accounting, IT, and other resources necessary to allow on-site leaders and caregivers to focus squarely on day-to-day care and business issues in their individual agencies.

About the Opportunity

The Employee Relations Specialist is responsible for managing and enhancing the relationship between employees and the organization. This role focuses on resolving workplace conflicts, promoting positive employee experiences, ensuring compliance with company policies and labor laws, and fostering a productive work environment. The Employee Relations Specialist works closely with management, HR, and employees to address concerns, implement strategies, and contribute to overall employee satisfaction and retention.

DUTIES & RESPONSIBILITIES

• Act as a point of contact for employees regarding workplace concerns, complaints, or conflicts.

• Provide guidance on company policies, procedures, and employment laws.

• Offer coaching and support to managers and employees on effective communication, conflict resolution, and employee engagement.

• Mediate and resolve disputes between employees or between employees and managers in a timely and effective manner.

• Conduct investigations into employee complaints or workplace incidents, ensuring impartiality and fairness.

• Develop and recommend solutions to address workplace issues and minimize future conflicts.

• Ensure company policies are clearly communicated and adhered to by all employees.

• Assist in the development, review, and implementation of employee relations policies, procedures, and programs.

• Stay informed on labor laws and regulations, ensuring the organization remains compliant.

• Help design and implement initiatives to improve employee morale, satisfaction, and retention.

• Collaborate with HR to develop programs that promote a positive workplace culture.

• Provide training to managers on effective employee relations practices, conflict resolution, and compliance with policies and laws.

• Offer guidance and resources to employees on career development, workplace expectations, and professional conduct.

• Maintain accurate records of employee relations cases, including investigations, actions taken, and outcomes.

• Prepare reports on employee relations trends, concerns, and resolutions to senior management.

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

JOB REQUIREMENTS (Education, Experience, Knowledge, Skills & Abilities)

• Bachelor's degree in Human Resources, Business Administration, or related field.

• 3 years of experience in employee relations, human resources, or a related field.

• Strong understanding of employment laws and regulations (e.g., FMLA, ADA, EEOC).

• Proven ability to handle sensitive issues with discretion and confidentiality.

• Excellent communication, interpersonal, and conflict-resolution skills.

• Ability to work collaboratively with all levels of the organization.

• Strong problem-solving skills and ability to remain impartial in conflict situations.

• Experience with HR software and employee management systems is a plus.

PREFERRED SKILLS

• HR certification (e.g., SHRM-CP, PHR).

• EEO investigation certified.

• Experience in training and development.

• Knowledge of diversity, equity, and inclusion practices.

Additional Information

We are committed to providing a competitive Total Rewards Package that meets our employee's needs.

From a choice of medical, dental, and vision plans to retirement savings opportunities through a 401(k), company match, and various other features, we offer a comprehensive benefits package. We believe in great work and we celebrate our employees' efforts and accomplishments both locally and companywide, recognizing people daily through our Moments of Truth Program. In addition to recognition, we believe in supporting our employees' professional growth and development. We provide employees with a wide range of free e-courses through our Learning Management System as well as training sessions and seminars.

Compensation: Based on experience.

Type: Full Time

Location: Remote

Pennant Service Center

1675 E. Riverside Drive, #150

Eagle, ID 83616

About The Pennant Group

We are proud to be affiliated with the Pennant Group, Inc. (NASDAQ: PNTG). Pennant was created in 2019 in connection with The Ensign Group, Inc.'s (NASDAQ: ENSG) spin-off of its home health, hospice, and senior living businesses. Ensign was formed in 1999 with the goal of establishing a new level of quality care within the skilled nursing industry. The name "Ensign" is synonymous with a "flag" or a "standard," and refers to Ensign's goal of setting the standard by which all others in its industry are measured. The name "Pennant" draws on similar imagery and themes to represent our mission of becoming the "Ensign" to the home health, hospice, and senior living industries. We believe that through our innovative operating model, we can foster a new level of patient care and professional competence at our independent operating subsidiaries and set a new industry standard for quality home health and hospice and senior living services. You can learn more about The Pennant Group at www.pennantgroup.com

The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at