Job Details

About the Role:

The Host/Hostess will provide excellent customer service to customers and serve complimentary beverages to customers. Host/Hostess will provide quality guest service by being efficient, informative, and helpful to guests.

No supervisory responsibilities

Minimum Qualifications:

• Highschool diploma or GED required;
• Six (6) months or more experience in food and beverage industry, retail, or similar role;
• Or an equivalent combination of experience or training.
• A driver's license is not required but preferred.
• Must be able to obtain and maintain Food Handlers certification within 90-days of employment.
• Must obtain and maintain TIP's certification within the first 90 days of employment.

Responsibilities:

• Regularly cleans and maintains beverage stations, host/hostess areas, and BIB rooms throughout regular shifts.
• Ensures beverage stations are filled and always stocked and communicates with Supervisor for reordering when needed.
• Maintain a positive restaurant culture.
• Anticipates guests needs and responds appropriately with sense of urgency.
• Demonstrates a high degree of approachability to guests.
• Maintains constant awareness of services, promotions, and events offered by the Shoshone-Bannock Casino Hotel.
• Cooperates and communicates with fellow team in all departments.
• Provides prompt and courteous service to the guest in a professional manner and notifies Supervisor of guest feedback.
• Have the ability to determine if a guest has had too much to drink and report issues to Supervisor or Security of needed.
• Follows company safety and security policies and procedures. Reports accidents, injuries, and unsafe conditions.
• Ability to work independently and ask for help when needed.
• Responsible for practicing safe work habits in the performance of the job.
• Greets guests in a friendly manner, smiling and with an upbeat attitude.
• Promotes a clean, safe, and healthy working environment for employees and guests.
• Takes responsibility to know, understand and comply with established company and departmental policies and procedures.
• Maintains constant awareness of services, promotions, and events offered by Shoshone Bannock Casino Hotel.
• Duties and responsibilities will include other activities and areas as needed to carry out position functions.
• Performs related duties as assigned.
• Must comply, complete, and maintain all assigned online training programs before due dates.
• MUST MAINTAIN STRICT CONFIDENTIALITY OF ALL INFORMATION PROCESSED THROUGH THE DEPARTMENT INCLUDING RECORDS, REPORT, DOCUMENTS., CONVERSATIONS, ETC. A breach of confidentiality will be subject to appropriation disciplinary action, up to including termination from employment

Skills:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to provide excellent customer service in a fast-paced environment.
• Able to work in a standing position for long periods of time.
• Willing to work a flexible schedule in order to accomplish all major responsibilities and tasks, including evenings, nights, weekends, holidays, and special events.
• Ability to take direction and effectively work under pressure.
• Strong verbal and written communication skills.
• Ability to read and interpret documents such as safety rules, and procedural manuals.
• Excellent problem-solving abilities.
• Knowledge of food and beverage health and safety initiatives.
• Teamwork and collaboration skills.
• Must be able to work both independently and dependently as a member of a team.
• Willing to attend additional training and education in the proper use of cleaning supplies and restaurant cleaning.
• Time management skills.
• Attention to detail.
• Ability to multi-task.