Job Details

Were looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. Youll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

Responsibilities:

Connect with the housekeeping department to ensure guest accommodations are ready

Field customer complaints when necessary

General bookkeeping: ensure all hotel guest account information is accurate and up-to-date

Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information

Take incoming calls, online and in-person room bookings requests, and answer questions about guests needs involving room rates, available rooms, amenities, rewards programs, and special requests

Qualifications:

Has previous experience or working knowledge of Microsoft Office and reservation management systems

Well-versed in taking telephone calls and handling stressful situations

Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills

1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred

Must have graduated high school, received a GED or equivalent

About Company:

Super 8 By Wyndham in Pocatello, ID is located at 1330 Bench Rd. Our ideal candidate is attentive, motivated, and hard-working.